Complaints page
As an affiliate member of Thuiswinkel.org, we at Brepen are committed to providing an excellent shopping experience and high-quality products. If you do have a complaint, we are ready to resolve it as quickly and appropriately as possible.
Complaint Procedure
Do you have a complaint about a product or our service? Please let us know immediately by contacting our customer service by email. You will receive a substantive response from us within 14 days of receiving your complaint.
Thuiswinkel.org Dispute Commission
If you are not satisfied with the handling of your complaint you can also submit it to the Home Shopping Dispute Commission (www.sgc.nl) or to this Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
Warranty and manufacturing errors
At Brepen, quality comes first. Should you receive a product with a manufacturing defect or damage, please contact us immediately. We will offer an appropriate solution such as replacing or repairing the product free of charge.
Returning
For information on returning products, please refer to our Returns page. Here you will find the return procedure and conditions. We strive for smooth handling of returns and refunds.
Customer satisfaction
Your satisfaction is very important to us. We want to provide you with a positive shopping experience and do everything we can to meet your expectations. Please do not hesitate to contact us with any questions, comments or complaints. We are ready to help you and find a solution.
Feedback
We appreciate all feedback from our customers as it helps us improve our services and products.
Do you have any suggestions, comments or compliments? Please let us know through our customer service team.
Reviews
Reviews at Brepen are collected through TrustedShops. After placing and receiving an order, customers receive an invitation to review us. You can see these reviews at: https://www.trustedshops.nl. On the Trusted Shops website you can read the review policy: https://www.trustedshops.nl/reviews/